Frequently Asked Questions

1. How long does it take to receive my order?
All designs take approximately 2–4 weeks to craft. Engagement rings with diamonds may take 4–5 weeks. Once shipped, Express Post delivery within Australia usually takes 1–3 business days.

2. Do you ship internationally?
Currently, we only ship within Australia. International shipping is not available at this time.

3. What is your return policy?
You may return the Alignment Set – Try Set Edition within 30 days of delivery if it is unused, in its original packaging, and accompanied by proof of purchase. Other customised or engraved jewellery cannot be returned unless faulty.

4. How can I contact you?
You can reach us at sales@denisediamonds.com.au or contact (02) 9188 1548.
Our business hours are Monday–Friday, 9:00 AM – 5:00 PM AEST.

5. Are my orders insured during shipping?
Yes, all shipments are fully insured against loss or damage during transit at no extra cost.